Frequently Asked Questions

Yes, you can cancel your policy and get a refund. However, an administrative surcharge fee will be deducted, which is 20% of your premium amount. Please note that cancellations and refunds only apply before the policy’s commencement date.
If you buy your Travel Insurance policy online, you will get the certificate immediately through email.
Yes, you can purchase Travel Insurance for anyone provided you have all the required details.
Yes, you can purchase your Travel Insurance coverage for travel periods and more; up to 365 days.
Marine cargo insurance is a type of property insurance that protects property while in transit against the risk of the sea, air, rail, road, and inland waterways.
Marine cargo insurance protects your investment by covering your products in the event of loss, damage, or delay. Without marine cargo insurance, every good is handled, stored, and transported at the shipper, owner, and consignee's risk.
Marine insurance insures vessels from physical damage, and other insurance policies focus on other things?
Earthquakes, volcanic eruptions, lightning washing overboard, ageing by sea, lake or river water, loss due to improper packing, riot, and civil unrest.
If the loss is below the deductible, it is not recommended to report it to the insurance provider.
Under the All Risk Insurance policy, the company provides coverage for both owner of the property and the contractors who are executing the project.
After a fire, it is important to take proactive steps to document your losses and damage. Try to gather all documents and records related to your property damage. When it is time to file your claim, this documentation will be critically important. You should take extensive photographs of your damage and the surrounding areas. Take a picture before and after the debris is removed, as well as of the cleanup process itself. Remember, if you don’t take pictures, you may not be able to prove what was there.
Review the specific terms of your property insurance policy. If you do not have a copy of the policy available, contact the insurance company and get one sent to you as soon as possible. When reviewing your policy, start with the declarations page. This will give you some basic information regarding your coverage.
Third-party, Third-party Fire and Theft, and Comprehensive Insurance policy.
Third-party: It covers the insured’s liability for death, injury, and damage to the Third-party property in the event of accidents. The premium/cost is N15,000.00 for private vehicles, N20,000.00 for staff buses and special vehicles such as ambulances, N100,000.00 for heavy-duty trucks. Third-party Fire & Theft: It covers the insured for any damage caused to a third party or their property if you are involved in an incident and also covers your car from fire damage or theft. The premium/cost is dependent on the value of the car, it is usually 60% of the premium on a comprehensive cover. Comprehensive: It covers both the insured’s car and the third party’s car from damages and injuries caused by accidents etc.
The premium/cost is dependent on the value of the car. This is the payment that has to be paid in exchange for cover against insured perils of accidental collisions, Fire and theft as well as other liabilities that may accrue from the use of the insured vehicle.
Your comprehensive policies can be renewed through your RM or at any of our branch offices.
The scope of cover is always stated in your policy document.
Value of the car, years of driving experience, age, claims history, and extensions.
Your vehicle registration number or policy number can be checked on the NIID website (https://www.askniid.org/).
Our motor policies are Comprehensive plans and third-party plans, which have annual payment frequencies) have quarterly, bi-annually, and annual premium payment plans.
Kindly provide the following documents to enable us to process the motor Insurance: Means of identification (Drivers’ License and any other valid IDs), Vehicle License, Proof of ownership, provide the vehicle for physical inspection by our survey team.
The vehicle you accidentally collided with is covered under this policy. Please note that your vehicle is not covered in this policy.
Kindly notify us by sending an email to www.veritaskapital.com notifying us of the incident, and attaching pictures of the affected vehicles.
Third Party – minimum compulsory motor insurance cover obtainable by law. It insures against potential legal liabilities to third parties for bodily injuries, death and damage to property resulting from the ownership and use of licensed motor vehicles on Nigerian roads. Third-Party – Veritas capital Assurance Plc Third Party is budget friendly and enhanced Third Party cover. The Third-Party is unique, with additional Own Damage N250,000 in addition to the traditional Motor Third party liability. Comprehensive Insurance - the widest cover which insures against the risk of loss of or damage to the policy owner's insured vehicle and the accessories on it caused by accidental collision or overturning, fire, external explosion, self-ignition or lightning, burglary, housebreaking or theft, and malicious acts, including legal liabilities to third parties for bodily injuries, death and damage to property.
Please send an email via customerservice@veritas.com stating the Policy number.
Kindly provide the following documents to enable us to process the motor Insurance: 1. Vehicle License 2. Proof of ownership 3. Inspection of the vehicle 4. Driver’s License
Your cover starts on the date of payment or any day of your choosing after the payment date and should be filled in your proposal form. Cover ends 12 months from the date you chose.
Personal vehicle insurance policies do not give the same level of coverage as business vehicle insurance policies. It only covers social use and commuting. However, business vehicle insurance policies cover a much wider range of use including the use of the vehicle in driving employees around, and also for any use on behalf of your business. Private motor insurance is usually for private use while Commercial vehicle cover is usually for vehicles used for commercial purposes, such as delivery vans, Trucks, passenger carrying vehicles such as cars used for Bolt and Uber and the rates are usually higher ( depending on the usage ).
It is loss or damage to a building resulting in death, injury, or property damage to any user, licensee, third party, or member of the public within and around the premises arising from collapse, fire, earthquake, storm, etc.
Yes, it is compulsory insurance.
It covers 3rd party injuries/damages of any person or properties that are subjected to injuries/damages caused as a direct effect of the insured’s work and activities.
12 Months.
The cost of getting the building covered varies from business to business, even if a comparison were to be made amongst the same industry/trade. Factors affecting premium rates will be claims history, industry type, nature of contract or work done, and also your policy requirements.
It protects the owner or occupier of the building against legal liabilities for bodily injury, death, and damage of property by any user of the premises and third parties, as a result of fire, collapse, storm, earthquake, storm, flood, or any allied peril.
It requires the owner or occupier of every public building to be insured against liability for loss or damage to property or death or bodily injury caused by collapse, fire, earthquake, storm, or flood.
Duty of care. Breach of duty. Causation. Breaking the chain. Acts of the claimant. Remoteness. Professional negligence.
No, but If you're a tenant, you may want to look at contents insurance to make sure your possessions are covered.
An occupier is any person or other entity which is in occupation or control of land, premises, or a structure.
No. The occupier is not liable for any injury incurred by a trespasser as the trespasser is in breach of the insured's property.
The occupier is liable for damages incurred in his property if the insured caused the damage.
Yes. The policy also covers the visitors of the insured as long as it is within the property.
Home content insurance is a policy that covers damages to contents i.e home appliances, jewelries, furniture, gadgets, etc. as a result of theft/burglary and fire.
Silver: sum insured, N1,000,000.00/ premium, N2,500.00
Gold- sum insured, N2,000,000.00/ premium, N5,000.00
Platinum- sum insured, N3,000,000.00/ premium, N7,500.00
Others (customized to fit your need)
Via WhatsApp, Website, Phone call, or Walk into any of our branches.
Business Interruption policy provides protection to the insured in the event of loss arising from business being unable to function normally due to damage of equipment/property from fire lightning, explosion, storm, flood.
Yes
It covers damage to the insured’s property as a result of a fire outbreak
Covers expected gross profit to be earned
Covers wages of skilled employees
It’s 24/7 coverage within Nigeria.
Silver: sum insured, N1,500,000.00/ premium, N2,250.00
Gold- sum insured, N3,000,000.00/ premium, N3,500.00
Platinum- sum insured, N5,000,000.00/ premium, N4,250.00
Others (customized to fit your need)
Business Interruption policy provides protection to the insured in the event of loss arising from business being unable to function normally due to damage of equipment/property from fire lightning, explosion, storm, flood.
Yes.
It covers damage to the insured’s property as a result of a fire outbreak. Covers expected gross profit to be earned. Covers wages of skilled employees. It’s 24/7 coverage within Nigeria.
Silver: sum insured, N1,500,000.00/ premium, N2,250.00
Gold- sum insured, N3,000,000.00/ premium, N3,500.00
Platinum- sum insured, N5,000,000.00/ premium, N4,250.00
Others (customized to fit your need)
Estimated annual turnover, Annual Gross Profit, Estimated annual wage payroll, Evidence of valid Fire Insurance.
The policy provides compensation in the event of injuries, disability, or death caused solely by violence, accidental, external and visible events such as road accidents and domestic accidents. It will pay agreed benefits in the event of physical events or accidents.
Yes.
Please fill in the section under claims in this app and we shall contact you to complete the process. (WITHIN 24 WORKING HOURS)
Third-party: It covers the insured’s liability for death, injury, and damage to the third-party property in the event of accidents. The premium/cost is N15,000.00.
Yes.
Yes, if the accident involves a third party.
Damage to the insured within the cover period and limit.
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Maximum amount of compensation for personal accident insurance is the sum insured.
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You can wait until your return to your Country or Residence to file a claim, but it is important to submit your claim within 30 days from the date of loss.
Once we receive your claim notification and all the required supporting documentation, we will begin our review. The completion date is subject to the nature of the claim and the availability of all required documents.
Please fill in the section under claims in this app, and we shall contact you to complete the process. (WITHIN 24 WORKING HOURS)
Once we have all the required documents and verified, settlement is within 48 hours.
Call your agent, whether you are at fault or not. Follow the directions your agent gives you to provide all documentation related to the accident and file your claim. You may need a police report. Keep copies of all your documentation and bills related to the accident.
Yes, if the damage is a result of the scope of cover.
Accidental death, bodily injuries, and physical disabilities (temporary and permanent) (All subject to policy limit).
We currently offer the following insurance products:
  • Fire Insurance
  • Motor Insurance
  • Personal Accident Insurance
  • Householder Insurance
  • Business Interruption Insurance
Coverage may include:
  • Fire
  • Lightning
  • Explosion
  • Special peril (flood, earthquake, storm, tempest, strike etc)
Homeowners, tenants, business owners, and property owners who want protection against fire-related losses.
Motor Insurance protects damage involving the owner's vehicle as a result of theft, fire, accident and third party liability.
  • Third-Party Motor Insurance
  • Comprehensive Motor Insurance
It may cover:
  • Accidental damage
  • Theft
  • Fire damage
  • Third-party liability
  • Flood and natural disaster damage (subject to policy terms)
The premium is dependent on the value of the car.
Yes. Third-Party Motor Insurance is compulsory for all vehicle owners in Nigeria.
No. Householder Insurance mainly covers the contents of the home, not the building structure.
Business Interruption Insurance compensates businesses for loss of income resulting from disruptions caused by insured events.
Policies can be purchased through our website, insurance brokers, WhatsApp or company offices.
Yes, specific policies can be renewed online.
You can report claims by contacting our claims department and providing the required supporting documents.
Please contact our customer service team, Relationship Manager, or your insurance broker for assistance.